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We want you to love your purchase. If you are not completely satisfied, we are here to help.
Money-Back Guarantee
Refund processed within 3-5 business days
3-5
Days for Refund
100%
Full Refund
0
Restocking Fee
24h
Exchange Shipping
Return unused items within 7 days of delivery for a full refund
Size exchanges within Nairobi are completely free
Defective items can be returned regardless of time limit
Check if your return is free or if any fees apply
We cover pickup and shipping costs for this return.
Estimated refund: 3-5 business days
Easy 4-step process
Ensure items are:
We offer two convenient options:
Free Pickup (Nairobi)
We will collect from your address at no charge
Drop-off Point
Visit our location or partner drop-off points
Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds are issued to the original payment method.
Fill in your details and we will guide you through the process
Your return ID:
We will send a confirmation email shortly. Use your return ID to track status below.
Choose your preferred date for our courier to collect your return
Pickup scheduled for at
Enter your return ID to see real-time status updates
Return ID
Enter your return ID above to track status
From request to refund — here is what to expect
Fill out the return form above with your order details and reason. Takes less than 2 minutes.
Instant confirmation
Our team reviews your request within 4 hours during business days. You will get an email with next steps.
Within 4 hours
Choose a pickup date or drop off at any of our partner locations. We provide a prepaid shipping label.
Next-day pickup available
We inspect the item within 24 hours of receipt. Your refund is processed immediately after approval.
3-5 business days to account
What can and cannot be returned
Quick answers to common questions
You have 7 days from the date of delivery to initiate a return. The item must be unused, in original packaging, with all tags attached.
We cover return shipping for defective items, wrong items sent, or items not as described. For changed-mind returns within Nairobi, pickup is free. Outside Nairobi, a small courier fee may apply.
Once we receive and inspect your return, refunds are processed within 24 hours. It may take 3-5 business days for the funds to appear in your account, depending on your bank or payment provider.
Yes! Select "Exchange" when submitting your return request. Specify the new size or color, and we will ship the replacement as soon as we receive your original item. Exchanges are free.
Please take photos of the damaged item and packaging immediately, then contact us via WhatsApp or submit a return request with "Defective/Damaged" as the reason. We will arrange a free replacement or full refund, plus a Ksh 200 store credit as an apology.
Yes, original packaging is required for all returns. If you have discarded it, please use a secure alternative box. Items without adequate packaging may be subject to a 10% repackaging fee.
Yes, gifts can be returned for store credit equal to the item's value. You will need the order number or gift receipt. The original purchaser will not be notified.
If a return does not meet our policy (e.g., used item, missing tags, past 7 days), we will contact you with photos explaining why. You can choose to have the item shipped back to you at your expense or donate it to our partner children's charity.
Real experiences from our return process
"I ordered the wrong size for my baby's onesie. The exchange was so easy — pickup was next day and the new size arrived 2 days later. Zero stress!"
Wanjiku M.
Nairobi — Exchanged size
"The stroller had a small scratch. I sent photos via WhatsApp and they approved the replacement within an hour. The new one came with a free diaper bag!"
James O.
Mombasa — Defective item
"Changed my mind about the color. Return was picked up from my office in Westlands and refund hit my M-Pesa in 3 days. Very smooth process."
Amina K.
Nairobi — Refund
See what is available before you initiate an exchange
Baby Romper
In stock: Yes
Need a different size or color? We have got you covered.
Free in Nairobi
Size exchanges within Nairobi are completely free
Subject to Stock
Exchanges depend on availability of desired item
Same Process
Follow the same return process and specify exchange
Tip: To ensure you get the size you need, we recommend checking our size guide before ordering. If you are between sizes, size up — babies grow fast!
Refunds are issued to the original payment method used for the purchase. M-Pesa refunds go to the same number, card refunds to the same card.
Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email confirmation once your refund is initiated.
Full refund of item price. Original shipping costs are non-refundable unless the return is due to our error (defective or wrong item).
Keep a copy of our full return policy for your records. Includes detailed terms, timelines, and contact information.
Last updated: May 2026 · 2 pages · TXT format
Our customer service team is here to assist you with any return or exchange questions. Reach out anytime.
Response time: Under 2 hours on WhatsApp · 4 hours on email