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Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and our products. Can't find what you're looking for? Reach out to our team.

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Ordering

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3 Qs

Browse our products, add items to your cart, and proceed to checkout. You can pay via M-Pesa or card. Once payment is confirmed, your order will be processed and shipped within 24 hours.

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Orders can be modified or cancelled within 2 hours of placement. Contact us immediately via WhatsApp at +254 756 630 248 or email tlorraine0@gmail.com.

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We accept M-Pesa, credit/debit cards (Visa, Mastercard), and bank transfers. All payments are processed securely through our encrypted payment gateway.

Shipping

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3 Qs

Nairobi: Same-day or next-day delivery. Other Kenyan towns: 2-4 business days. International shipping: 7-14 business days depending on destination.

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Free delivery on orders over KSH 5,000 within Nairobi. Standard delivery: KSH 300-500 depending on location. International shipping calculated at checkout.

Once your order ships, you will receive an SMS and email with a tracking number. You can also track your order on our website using the Track Order page.

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Returns

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3 Qs

We offer a 7-day return policy for unused items in original packaging. Items must be in resalable condition with all tags attached.

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Contact us via WhatsApp or email to initiate a return. We will arrange pickup or provide a return address. Refunds are processed within 3-5 business days after receiving the item.

Yes, exchanges are allowed within 7 days for size or color changes. The item must be unused and in original packaging. Contact us to arrange an exchange.

Products

1 min read

2 Qs

Yes, all our products are 100% authentic and sourced directly from authorized distributors. We never sell counterfeit or imitation products.

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Yes, we offer complimentary gift wrapping for all orders. You can add a personalized message during checkout. Gift sets are also available in our curated collection.

Account

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2 Qs

No, you can checkout as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy faster checkout on future purchases.

Click "Forgot Password" on the login page and enter your email. You will receive a password reset link within a few minutes.

Contact

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2 Qs

You can reach us via WhatsApp at +254 756 630 248, email at tlorraine0@gmail.com, or call us directly. We are available Monday-Saturday, 8am-6pm EAT.

Our main store is located in Nairobi, Kenya. We also offer nationwide delivery. Visit our Contact page for the exact address and directions.

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Baby Essentials

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Frequently Asked Questions

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Ordering

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Returns

Products

Account

Contact

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